Manage the Opt-Out List

From the 8x8 Admin Console SMS page, you can manage the shared opt-out list for UC SMS. Available actions include:

  • View numbers that are currently opted out.
  • Add one or more numbers manually, separated by commas, and include a note for context.
  • Import numbers in bulk from a CSV file using the provided template.
  • Remove numbers.
  • Export the full list to a CSV file.
  • Search for any phone number in the list.
  • Filter opted-out numbers by how they were added.

Numbers are added to the opt-out list in one of two ways:

  • An administrator adds them manually
  • A recipient texts one of the configured opt-out keywords.

Note: This list applies to UC SMS only. It is not shared with 8x8 Contact Center or CPaaS.

Manage SMS opt-out list by importing, adding, or deleting opted-out phone numbers in 8x8 Admin Console 

To manually add an opted-out number:

  1. Log in to 8x8 Admin Console.
  2. From the menu, navigate to the SMS page.
  3. Go to the Opt-Out List section at the bottom of the page.
  4. Select Add number in the upper-right of the table.
  5. Enter the opted-out number and add an optional note for context.
  6. Select Add number.

The number is automatically added to the list.

Add opted-out phone number with country code to the SMS opt-out list in 8x8 Admin Console

  1. Log in to 8x8 Admin Console.
  2. From the menu, navigate to the SMS page.
  3. Go to the Opt-Out List section at the bottom of the page.
  4. Select Add number in the upper-right of the table.
  5. Select Import in the upper-right corner of the table.

  6. If needed, select Download template to ensure your CSV file is in the correct format. Upload your CSV file

  7. Select Import.

The numbers are automatically added to the list.

Bulk import opted-out phone numbers to SMS opt-out list using CSV file upload in 8x8 Admin Console

  1. Log in to 8x8 Admin Console.
  2. From the menu, navigate to the SMS page.
  3. Go to the Opt-Out List section at the bottom of the page.
  4. Search for the number you want to remove.
  5. Select Remove from opt-out list in the number row.

The number is automatically removed from the list, restoring the ability to send outbound SMS messages to that recipient.

Select Remove from opt-out to restore SMS delivery for an opted-out phone number in 8x8 Admin Console

  1. Log in to 8x8 Admin Console.
  2. From the menu, navigate to the SMS page.
  3. Go to the Opt-Out List section at the bottom of the page.
  4. Select the download icon in the upper-right corner of the table to save the full opt-out list to a CSV file