Configure Work Apps Settings

Each category defines what users can do within their 8x8 Work apps.

Audio & Video

• Enable headset call control.
• Set microphone noise suppression levels.
• Allow minimized “always-on-top” call window.
• Automatically adjust microphone sensitivity (AGC).

Caller Info Pop-Up

• Configure a custom pop-up URL for incoming calls.
• Encode URL parameters in Base64 for privacy.
• Control when the pop-up appears (incoming, internal, or warm-transfer calls)
• Set default caller number format.
• App or web URL for caller info pop-up

Contacts

• Enable contact management in the 8x8 Work for Microsoft Teams integration.
• Sync other Google Contacts in 8x8 Work apps

8x8 Engage

• Allow users to pause their assigned queues.

General

• Allow users to change their profile picture.
• Allow users to view their DID.
• Display ring groups without login/logout control.
• Allow chat AI features.
• Enable Citrix Integration.
• Enable Cross Launch from Teams

• Allow users to open support cases

• Resolve Ring Group calls against available Contacts.

Mobile-Only Settings

• Allow logout from the app.
• Allow users to set or modify business hours, rate the app, and view their DID (Android only).

• Allow users to rate the mobile app

  Allow users to view their DID

• Allow users to change network type for emergency calls.
• Permit emergency calls over Wi-Fi or switching between Wi-Fi and cellular.
• Display second incoming call minimized.
• Dismiss the call on decline.
• Allow site-specific filtering on transfer.
• Prevent users from logging out of their assigned ring groups.
• Prioritize site-specific filtering on search.

Notifications

• Allow users to change their notifications.
• Allow app start-up sound.

Status & Presence

• Let users set Do Not Disturb or Away statuses.
• Control whether users can change presence messages.
• Set status to Away after (x minutes)

1. Log in to the 8x8 Admin Console.
2. Go to Home > Work Apps Settings.

3. From Select Profile Policy, choose one of the following:

   • Choose All Profile Policies to apply settings organization-wide.
   • Choose a Specific Profile Policy to customize settings for that group.

4. Adjust the desired default settings for each feature category. For details, see Customize default values for 8x8 Work apps.

   Note: You can use the search feature to quickly locate a specific setting.

5. Optional:

   • Click Lock all settings to prevent user modifications.

   • Click Unlock all settings to allow custom changes.

   • Click Restore Default Values to reset policy-specific settings.

6. Click Save Settings to apply changes.

Notes:
- If no Profile Policy is selected, settings apply to all policies that do not already have custom configurations.
- Changes under All Profile Policies apply globally, except where overridden by individual profile policies.

• Settings under a Specific Profile Policy override All Profile Policies for that user group.
• Restoring defaults for a profile re-enables inheritance from global settings.

• Apply different app behavior for Mobile or Engage vs Desktop users.
• Create unique settings for Sales, Support, or Management teams.
• Restrict call controls for internal users while enabling flexibility for field staff.

When administrators enable the Prevent users from logging out of their assigned ring groups setting in Work Apps Settings within the 8x8 Admin Console, it disables the login and logout toggles within the mobile application for all users assigned to the specified profile policy. This configuration ensures team members stay logged into every assigned ring group indefinitely, providing reliable call routing and constant availability.

By default, this feature is turned off, allowing team members to manually control their availability by logging in or out of their assigned ring groups.

Before you begin

Confirm you have access to Work App Settings in the 8x8 Admin Console and the necessary permissions to edit profile policies.

Enable ring group logout prevention

1. Log in to the 8x8 Admin Console.
2. Navigate to Work App Settings.
3. From the Select profile policy list, select the profile policy you want to configure, or select All Profile Policies to set the organization-wide default.
4. Under Mobile only settings, enable the Prevent users from logging out of their assigned ring groups toggle.
5. Click Save.

The change applies the next time affected users' mobile apps sync with the server. Users may need to restart the app to see the change.

Use profile policies to target specific user groups

This setting supports profile policies, allowing you to apply different configurations to different user groups.

To tailor this configuration for various organizational departments, administrators can use profile policies. For example, you might choose to mandate the logout prevention for general staff while allowing leadership to control their own availability independently.

Policy implementation scenarios

Profile Group	Functional outcome
All Profile Policies	Off (standard): Individuals manage their own ring group status
Employees	On: Staff are permanently logged into assigned groups
Managers	Off: Management maintains manual toggle capabilities

Lock the setting organization-wide

The All Profile Policies level is unlocked by default to permit specific overrides, administrators can choose to lock the setting. Once locked, the chosen value is enforced across the entire organization, and any policy-specific variations are disregarded.

To mandate a global setting:

1. Log in to the 8x8 Admin Console.
2. Navigate to Work App Settings.
3. From the Select profile policy list, select All Profile Policies to set the organization-wide default.
4. Under Mobile only settings, find the Prevent users from logging out of their assigned ring groups option, and select Lock all settings to prevent user modifications.
5. Click Save to confirm the changes .

Frequently asked questions

Will users lose visibility of their ring group assignments?

• No. Users still see the list of ring groups they are assigned to in the app. Only the login and logout toggle is disabled when the setting is enabled.

Can an administrator still change a user's ring group login status?

• Yes. Ring group membership and login state can still be managed by administrators from the Admin Console regardless of this setting.

What happens if the setting is enabled for some users but not others?

• Profile policies allow you to target specific user groups. Users on a policy with the setting on cannot see the toggles. Users on a policy with the setting off retain full control.

Does this setting apply to iOS?

• This setting currently applies to 8x8 Work for Mobilefor Android and 8x8 Work for Managed Devices for Android. Contact your 8x8 account team for iOS availability updates.

How quickly does the change take effect?

• Changes take effect the next time the user's mobile app syncs with the server. Users may need to restart the app to see the change.

What if a user is running an older app version?

• To ensure this setting is enforced, users must be running the minimum supported app versions: 8x8 Work for Mobile version 12.10 or 8x8 Work for Managed Devices version 12.6.5.
  Verify that all devices are updated to these required versions before activating the setting, as older versions will not support these restrictions.